Changes - Returns
GREECE.
1. Contact us at info@coppie.gr with the order confirmation number and your details, and at the phone +30 2810 335256. Service hours: Monday to Friday (09:00 - 21:00) Saturday (09:00 - 15:00) for whatever you need we will be happy to serve you.
2. You have the right to return the product you received within fourteen (14) calendar days.
3. FREE return and shipping on a product that was shipped incorrectly from us, or on a defective product.
4. FREE the first change over 49.00 euros for resizing or other product.
5. Second change the return and shipping costs amount to 6.00 euros, in case of unavailable shipping the costs amount to 10.00 €
6. The products are sent and returned by ACS courier
7. The condition for the return of the product is that it is in its original condition, in its original packaging intact, that no damage has occurred to it, that the product is in excellent condition that it was received without damage.
8. Also, the returned product must be accompanied by all the necessary documents that you received upon receipt. (Receipt-Invoice)
9. Changes are made based on current prices.
10. Upon receipt of the product you can exercise your right to withdraw, within (7) calendar days from the day of receipt of the product.
11. It is clarified that in order to proceed with the refund you will be charged with 6.00 € the shipping and return costs, in case of unavailable shipping or when the first change has been made free of charge you will be charged with 10.00 € which will be deducted from the initial purchase amount. In case you want the money to remain on your card for your next purchase, you will not have the surcharge of 6.00 € or 10.00 € respectively, after the return you will be sent a code with the corresponding amount for the next purchase.
12. If you choose to exercise the right of withdrawal and request a refund, your money will be refunded (within 3 working days) from the date of receipt of the return, to an account that you will send us at, info@coppie.gr with the confirmation number and beneficiary details.
Cyprus
1. Contact us at info@coppie.gr with the confirmation number and your details, and by phone + 30 2810 335256. Service hours: Monday to Friday (09:00 - 21:00) Saturday (09:00 - 15 : 00) for whatever you need we will be happy to serve you.
2. You have the right to return the product received within fourteen (14) calendar days,
3. The cost of change / return is borne by the Customer.
4. Prerequisite for the return of the product is that it is in its original condition, in its original packaging intact.
5. No damage has been done to it, the product is in excellent condition received without damage.
6. Also, the returned product must be accompanied by all the necessary documents that you received upon receipt. (Receipt-Invoice)
7. After receiving the product you can exercise your right to withdraw, within (7) calendar days from the day of receipt of the product.
8. It is clarified that in order to proceed with the refund you will be charged the cost of returning the product.
9. Changes are always made based on current prices.
10. If you choose to exercise the right of withdrawal and request a refund, your money will be refunded (within 5 working days) from the date of receipt of the return, to an account that you will send us at, info@coppie.gr with the confirmation number and beneficiary details.